Shipping policy
All orders ship within 7-14 business days.
Shipping & Address Accuracy Policy At Snow Child, we strive to provide you with the best shopping experience. To ensure smooth and accurate deliveries, we kindly ask that you carefully review all your order details, including your shipping address, before finalizing your purchase.
1. Accuracy of Shipping Information It is the responsibility of the customer to provide accurate and complete shipping information at the time of order placement. Please double-check your address, including the street name, apartment number (if applicable), city, state, postal code, and any other relevant information to ensure prompt and accurate delivery.
2. Order Confirmation Once your order is placed, you will receive an order confirmation email containing the details of your purchase, including the shipping address provided. Please review this email carefully. If you notice any errors in the shipping address, please contact us immediately at snowchildclothing@gmail.com within 24 to request corrections. We cannot make changes to your shipping address after the order has been processed and shipped.
3. Incorrect Address: If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, we will contact you to arrange reshipment.
4. Non-Refundable Shipping Charges Please note that shipping charges are non-refundable if the incorrect address provided by the customer causes delivery issues. We are not responsible for delays or lost packages due to incorrect shipping details provided by the customer. The customer will be responsible for any additional shipping fees as well as any product replacement cost associated with the reshipping of the order.
5. Help & Support If you have any concerns about your shipping address or need assistance, please contact us before finalizing your purchase. Our team is here to help ensure your order arrives at the correct destination. Thank you for choosing Snow Child! We appreciate your business and are committed to delivering your items as quickly and accurately as possible.
